VoIP Telephony
  • Efficient internal telephone network;
  • Call Center IVR Menu, Professional Sound;
  • Internal redirects;
  • Call monitoring;
  • Assembly of video and audio conferencing systems;
Call center management and consulting
  • Designing and assembling customer service groups;
  • Develop work standards and processes;
  • Introduction of quality control systems;
  • Develop and implement various performance control indicators (KPIs);
  • Develop a service strategy, transform existing services, improve results;